Please read the following Terms and Conditions carefully before purchasing an NZC Tours package. By placing a booking with NZC Tours, you agree to be bound by each of the provisions of these Terms and Conditions.
References to “NZC Tours”, “us”, “we”, and “our” are to Sports Travel and Hospitality New Zealand Limited (trading as NZC Tours), and references to “you” are to you as the customer that purchases (or otherwise obtains) a travel package from NZC Tours.
KEY PAYMENT TERM
Your deposit of 10% is payable at the time of booking and is non-refundable except in the case of cancellation pursuant to clauses 2.5 or 8.3.
NOTE: In the event that you cancel your booking, the cancellation fees in clause 4.2 will apply.
1.1 Age: You must be at least 18 years old to purchase an NZC Tours package.
1.2 Lead booker: If you are making a booking for more than one person, the person submitting the online booking or who signs the booking form is the “lead booker”. The lead booker is responsible for:
(a) Making full payment on the price of the package(s) purchased, including any insurance premiums and cancellation or amendment charges
(b) Keeping all other people for whom the booking is made fully informed, as all documents and information regarding the package will be sent to the lead booker.
1.3 If, within 24 hours before commencement of your package, you feel sick, are awaiting a Covid-19 test result, are experiencing Covid-19 symptoms, or are required to isolate, you must not attend your package.
1.4 You may be asked by NZC Tours staff or by third party suppliers to show proof of your Covid-19 vaccination status to gain access to the services provided in your package (e.g. entry into the stadium). You will not be entitled to any refunds in the event you are refused access to any services as part of your NZC Tours package and NZC Tours will not be liable for any costs associated with you being refused access to any services as a result of your failure to provide proof of your vaccination status.
1.5 Insurance: You must purchase adequate travel insurance for you and all other members of your party at the time of purchasing your NZC Tours package. All refunds related to Covid-19 will be in accordance with clause 5.
1.6 Consent to photos: Photographers and film makers may be in attendance on tour and may capture your image. It is a condition of purchase of a tour package that you consent to use of your image and likeness by us for whatever purpose we see fit, including marketing our services in brochures and/or any website. If you do not wish to provide your consent under this clause 1.6, you must advise us prior to the travel date.
2.5 Prices are based on supplier costs, exchange rates, taxes, levies, and surcharges at the time of publication. Prices are subject to change due to currency fluctuations, inflation and/or increase in supplier costs and regulatory charges at any time until full payment is received. If we advise you that the price of the tour has changed substantially pursuant to this clause 2.5, you have the right to cancel your booking in accordance with clause 4.5 and we will refund your deposit to you.
(a) A booking confirmation which details the inclusions of the package(s) purchased; and
(b) The applicable invoice and/or receipt.
These should be checked very carefully, and if any details are incorrect, you must inform us within five working days.
(b) The remaining balance is due 100 days before the travel date (for travel packages) or the Event date (for hospitality only packages).
(d) 100% of the package price is due at the time of Booking if you place your Booking on or after 20 July 2022.
3.5 Payments can be made by online bank transfer, cheque, Visa, Mastercard, or American Express. Please note that a credit card service charge of 2.0% will be incurred for any payments made by Visa or Mastercard and 3.1% for any payments made by American Express.
3.6 If you pay by internet banking, please quote your booking reference and surname or invoice number to enable us to allocate your payment correctly.
3.7 Payment by cheque will be accepted if the cheque is drawn on a New Zealand bank account.
3.8 If we have not received payments within the timeframes outlined above, we reserve the right to cancel your booking as outlined in the Cancellation section below.
4.1 All cancellations must be advised in writing by post or email to [email protected] from the person who made the booking, and are only effective from the date they are received by our office.
4.2 The following scale of cancellation fees will apply for non-ICC T20 World Cup 2022 Bookings from the date the request to cancel is received in accordance with clause 4.1:
Time before departure/ Event date
Cancellation fee as a % of the total package price retained
More than 100 days
100 days or less
4.3 For ICC T20 World Cup 2022 Bookings, the following scale of cancellation fees will apply from the date the request to cancel is received in accordance with clause 4.1:
Date of Cancellation
Cancellation fee as a % of the total package price retained
Before 20 May 2022
Before 20 July 2022
On or after 20 July 2022
4.3 Most of our arrangements with suppliers are non-refundable and we are under no obligation to pursue any of our suppliers for refunds. However, subject to clause 4.4, to the extent that we do receive a refund from any of our suppliers in respect of a cancelled travel package, we will pass that refund on to you. If we are able to resell the cancelled travel package, subject to clause 4.4, we will refund you the cancellation fee.
4.4 Except as provided under clauses 2.5 and 7.3 your deposit will not be refunded to you if you cancel your booking for any reason at any time before the travel date.
4.5 Should you decide to cancel under clauses 2.5 or 7.3, you must exercise your right to do so within 14 days of the issue date printed on your revised invoice. On receipt of your notification that you wish to cancel, we will refund your deposit to you, and we will have no further liability to you.
5.1 If you are prevented from travelling to the Event due to a Covid-19 direction, regulation or restriction imposed by a relevant government authority or Event organiser (including any requirement to isolate), NZC Tours will take all reasonable steps to source refunds from third party suppliers to the maximum extent possible and will pass on all refunds to you, subject to deductions for reasonable costs and expenses. In all circumstances any refund of the Ticket Face Value will be in accordance with the Ticket Terms and Conditions.
5.2 All refund requests related to Covid-19 must be in writing and sent to [email protected] with proof of why you can no longer use your package (e.g. proof of positive Covid-19 PCR test).
5.3 YOU ACKNOWLEDGE THAT GOVERNMENTS MAY IMPOSE BORDER RESTRICTIONS AT ANY TIME. IN THE EVENT BORDER RESTRICTIONS ARE IMPOSED BY ANY GOVERNMENT NZC TOURS WILL NOT BE LIABLE FOR ANY ADDITIONAL COSTS INCURRED BY YOU AS A RESULT OF THE BORDER RESTRICTIONS, INCLUDING BUT NOT LIMITED TO, THE COST OF QUARANTINE AT A MANAGED ISOLATION FACILITY AND/OR ANY ADDITIONAL ACCOMMODATION, TRAVEL AND INCIDENTAL EXPENSES NOT INCLUDED IN YOUR package.
6.1 Once your package services have commenced, refunds will not be provided where due to illness or personal choice you do not utilise part of or all of the package inclusions.
7.1 Because packages are planned several months in advance, we may occasionally need to make changes to package inclusions. We reserve the right to make changes to your itinerary at any time.
7.2 We will advise you of changes at the earliest possible date.
7.3 Some suppliers of the services included in your package reserve the right to cancel or amend the services they provide. As such, NZC Tours will use reasonable endeavors to provide alternative services, however we cannot be held responsible for any such changes imposed by the supplier.
8.1 Prices and arrangements have been made based on minimum group sizes. Completion of the booking and payment process for the tour package is not confirmation that the tour will proceed.
8.2 In the event that minimum tour numbers are not met, we reserve the right to impose a surcharge, amend itinerary events so that the tour may proceed, and/or cancel the tour.
8.3 Should we choose to impose a surcharge, you will have the right to cancel in accordance with the provisions of clause 4.5. Should we choose to cancel the tour, you will be entitled to a full refund of the monies paid by you to us and we shall have no further liability to you.
9.1 Flights are not included as part of your package and are a separate product booked on your behalf with the relevant airline and are not provided by NZC Tours under these Terms.
9.2 As airlines reserve the right to alter schedules, NZC Tours cannot be held responsible when conﬁrmed ﬂights are subsequently changed or cancelled. Once issued, airline tickets are non-refundable and non- transferable. Please refer to the airline fare rules and conditions of carriage.
9.3 In the event that flights are cancelled or postponed or you cannot fly for any reason, including due to Government imposed Covid-19 travel restrictions, all refunds will be in accordance with the relevant airline’s terms and conditions. NZC Tours cannot be held responsible for your inability to travel. If you cannot travel for any reason outside of our control, you will not be entitled a package refund provided STH can fulfil the package.
9.4 All taxes and fees associated with the airfare (including fuel surcharges, departure taxes and government levies) are included in the package price but are subject to change without notice.
9.5 Subject to availability and payment of the additional costs, you may upgrade your flights. If flight upgrade payments are non-refundable we will notify you of this beforehand and as such if you cancel a package that includes an upgraded flight you will not be reimbursed for these payments.
9.6 All travel booked as part of a package will be subject to the relevant travel provider’s conditions of carriage in force from time to time. We shall not be liable for any breaches by you of the conditions of carriage and any subsequent refusal of the airline to allow you to travel.
9.7 You must arrive prior to the check in, and boarding times specified by the relevant airline or other travel service providers. We are unable to delay departure times and therefore will not be liable should you miss a departure time. We shall not be required to hold up a flight (or other travel service) to wait for you or to provide a seat on any other flight (or other travel service) if you do not arrive on time and miss the departure.
9.8 All journey times are approximate. We shall not be responsible for delays or cancellation caused by reasons outside of our direct control.
10.1 While we will do everything possible to secure your preferred room request with the hotel, we are unable to guarantee these requests due to limitations on the number and types of rooms available.
10.2 Hotel and facility descriptions on the NZC Tours website and other publications are based on current hotel guides and information provided by suppliers and may change at any time. Pictures may not show the particular room, décor, view, or other specifications included in your booking.
10.3 Bonds or credit card imprints may be required by hotels. These are usually requested by the hotel at the time of check-in.
10.4 NZC Tours will not be responsible for any costs charged by hotels due to damage caused by you, or for the return of any part of a bond payment.
11.1 Where applicable, please choose tour merchandise sizes carefully as it will not be possible to exchange these items at a later date.
11.2 While every effort will be made to ensure all tour merchandise is correct, we cannot accept responsibility if the sizing does not meet your personal expectations due to the limitations of the sizes, merchandise, or styles available.
12.1 All tickets included in your package are supplied in accordance with the Ticket terms and conditions of the cricket body hosting the game, for which an administration fee is paid. This is included in the price of your package.
12.2 The tickets that form part of your package may not be resold or transferred without our prior written consent, and you cannot advertise or offer a ticket for transfer or resale on the internet or through any other medium. Tickets also cannot be used for advertising, promotion or other commercial purposes (including prizes, competitions or trade promotions) or to enhance the demand for other goods or services without the prior written permission of the host union.
12.3 If we are made aware of any prohibited use of your match tickets, we reserve the right to cancel your tickets and we may refuse to transfer your booking.
12.4 If a match you are scheduled to attend is cancelled, we will refund you the face value of your ticket if we are able to obtain a refund from the ticket issuer. Your holiday package will be unaffected by the match cancellation, and we will continue to provide you with the agreed services. We recommend you check your travel insurance to make sure that you are covered in the event that a match you are due to attend is cancelled or postponed.
12.5 We will distribute your tickets to you in a manner that we deem most appropriate. We will let you know which method of distribution we intend to use prior to departure but reserve the right to amend this at any time. Once distributed tickets are your responsibility and cannot be replaced.
12.6 Please note that NZC Tours cannot be held responsible where the position or perceived quality of your seat at the match does not meet your personal expectations.
12.7 If you would like your ticket seating allocation to be “linked” to other customers, please speak to one of our consultants. While every effort will be made to allocate match seats for linked bookings together, this will be dependent on the ticket allocations we receive and cannot be guaranteed.
13.1 The Black Caps fixtures and itineraries shown on the website and any NZC Tours published materials are correct at the time of publication. If the match schedules are changed due to circumstances beyond the control of NZC Tours, the supporter package inclusions and pricing may have to be altered.
14.1 The celebrities or players in attendance at an event are at the complete discretion of NZC Tours and/or New Zealand Cricket, and you acknowledge that the people advertised as being in attendance at an event may change at short notice.
14.2 The date, time and venue of an event may change due to reasons outside our control. We are not responsible for any additional costs if such changes do not fit in with your travel and accommodation plans.
15.1 The services that we supply consist solely of:
(b) Making bookings and issuing tickets and vouchers to customers for the provision of services and facilities by suppliers
15.2 We undertake to perform these services in accordance with the law, with reasonable care and skill. However, we will not be held liable for any loss, damage, or claim arising from acts or defaults outside the control of NZC Tours and its employees - including (but not limited to) suppliers of travel, accommodation, and match tickets in connection with your package.
15.3 To the extent permitted by law, our liability to you and your party will be limited to the value of the total cost of your package.
16.1 Please check all of the conﬁrmation letters and documentation distributed to you in relation to your travel and accommodation to ensure it fully meets your requirements. You must bring any errors to our attention at least 14 days before your travel date or we cannot guarantee the errors will be corrected to your satisfaction. NZC Tours will not accept responsibility for any documents subsequently altered without our consent.
17.1 If your package includes services fulfilled outside New Zealand, you will need a current passport that must be valid for at least six months after your return to New Zealand.
17.2 You must check passport, visa, immigration, health, and customs regulations and requirements well in advance. It is your responsibility to ensure you have the correct documentation to allow your entry overseas and/or return to New Zealand.
17.3 Official travel advice issued by the New Zealand Ministry of Foreign Affairs and Trade is available by visiting their website at www.safetravel.govt.nz. We recommend that you review this information both prior to making your booking and prior to departure.
18.1 If we are delayed in or prevented from performing our obligations due to a Force Majeure Event, then such delay or non-performance shall not be deemed a breach of these Terms and Conditions and NZC Tours will not be liable for its inability or failure to perform, or delay in performing, any of its obligations under these Terms and Conditions while such Force Majeure Event continues. Further, we shall not be liable for any injury, damage, loss, delay, additional expenses, or inconvenience caused by any postponement, re-arrangement or cancellation of the Match, Match Tickets or the amendment of Match times and dates due to a Force Majeure Event.
18.2 In the event that that part or all of the package cannot be provided due to a Force Majeure Event, we will take reasonable steps to source refunds from third party suppliers subject to deductions for our reasonable costs and expenses.
19.1 The parties agree and acknowledge that cancellation of the Match for any reason (including due to a Force Majeure Event or reasons relating to Covid-19) will not constitute impossibility of performance or frustration of these Terms and Conditions and that in such circumstances, this clause 19 will apply instead of Subpart 4 of the Contract and Commercial Law Act 2017.
20.1 Where you are a consumer for the purposes of the Consumer Guarantees Act, nothing in these terms limits or modify any rights you may have under the Consumer Guarantees Act. Subject to any rights you may have under the Consumer Guarantees Act, neither party shall be liable to the other for any indirect or consequential losses, costs or damages that arise out of or that are in connection with any duty or obligation under these terms and conditions or any duty or obligation at law.
20.2 To the extent that we have any liability to you under these terms and conditions or at law, that liability shall be capped to the amount that you have paid or is payable to us in accordance with these terms and conditions.
22.1 Subject to clause 21.2, nothing in these Terms and Conditions is intended to limit or exclude NZC Tours’ liability of your rights if you are a consumer for the purposes of the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Notwithstanding the foregoing, where you purchase or hold yourself out as purchasing a package for the purposes of business, the provisions of the Consumer Guarantees Act will not apply to the supply of such services.
23.1 All reasonable care has been taken to ensure the accuracy of information on the website and other published material - however, prices and services offered are subject to change.
24.1 These terms and conditions are governed by New Zealand law and the courts of New Zealand shall have exclusive jurisdiction to settle any dispute which may arise from these terms and conditions.